FAQs

About prints

1. What is giclee print and why it's best quality?

It's an exact digital copy of the original artwork. It will last up to a hundred years, won't fade even exposed to a sunlight , won't yellow.

2. Is the print colour an exact copy of the original painting?

Our giclée prints are made using 12 pigment based archival inks which covers almost 100% of the colour spectrum.

3. What about quality of the paper?

We love to print on canvas as it gives a great deal of depth and rich texture like qualities. It won't yellow or change colour over time.

4. Why do I need a mount with my print?

You notice that we sent smaller prints with mounting included. Most come with double high quality mounts.
Decorative mounts are a growing trend with many customers looking for mounts that give their pictures more personal touch, whiles at the same time needing best possible protection for their art.
Also unique long-lasting look.

Mounted prints are cello wrapped and packed with sturdy board to protect them.

5. How do you ship limited edition prints?

The prints are made from 100% cotton, bright white, high quality and crack resistance canvas.

However they need to be handled carefully when they arrive. I ship bigger size prints in a special sturdy tube, which is the safest way to deliver canvas with no damage.

I know you won't be able to wait to see the print but please take the time when taking out of the tube and let the canvas open gradually, don't force it to open, do not bend. Handle the canvas only at the edges.

6. Shipping Costs

All European & Worldwide shipping is tracked for your convenience.

* Paintings Europe & Worldwide - Please email for cost of Insurance & any additional costs.

7. What payment options do you accept?

a. PayPal
b. Debit/Credit card

Please note you will be ask to proceed to PayPal but you can still pay by Debit/Credit card even thought you don't have a PayPal account. On the next page choose option "pay by Debit or Credit card

How do you ship original paintings ?

Original paintings are cello wrapped and packed with sturdy board to protect them.

The postage includes insurance. Please email me at aska@scottishislandart.com for a postage cost to your country

* Do I will be charge extra for more then one artwork?

I don't charge extra postage for the same format artwork, example 2 larger prints will be carefully rolled and slipped into 1 special tube.

I will get in touch if You purchased more then 1 artwork to make sure that You are getting value for Your money and feel satisfy also with the postage cost.

 * What is the shipping time line?

 Smaller mounted prints and larger prints are usually sent next day( except Sundays) if You purchase until 9pm.

* What is the shipping time scale?

 UK SHIPPING - prints are sent by Royal Mail - in the UK should arrived 2-3 business days

INTERNATIONAL SHIPPING - may take a couple of weeks so please please allow enough time.

Faster options for shipping are available at an additional cost if You don't see it listed please contact me

* Custom and import charges?

 Buyers are responsible for any customs and import taxes that may apply.

I'm not responsible for delays due to customs.

* What is your cancellation policy?

 Request a cancellation by email within:  2 days of purchase

* What is your return policy?

1. Contact me within: 14 days of delivery

I offer 100% money back, credit or replacement policy for the first 14 days or purchase.

2. Send items back within: 21 days of delivery

If the print or canvas does not meet satisfaction in any way You can return it at your cost with no question asked provided it is returned in the condition in which it was received.

A computer image is only a close approximation of the final print.

* Do you accept painting commission?

 Yes! if you like my painting style, provide me with good quality photographs of the image you would like me to paint and please email to aska@scottishislandart.com to arrange a phone call